What is included
- The screens for the roles you named, and no extra ones
- Statuses that match how the work actually moves
- An export or a Telegram alert where a person would otherwise copy data by hand
- Access limited to the people who use it
- A public site or bot in front, if clients should not see the board
How the work goes
- Walk one real request from arrival to done
- Name the roles and the statuses on that path
- Build only those screens
- Run a week of real items before adding reports
When another format fits better
A public marketing page. That is a website. A chat script. That is a bot. An application with no described process turns into an empty admin nobody opens.