What is included

  • A form or a chat widget on the pages that ask for an action
  • A Telegram message with name, contact, and the page they wrote from
  • A reply path your team can use without training
  • Basic anti-spam so the chat is not the public inbox of the internet
  • The same metadata rules as the rest of the site

How the work goes

  1. Pick the chat that should receive requests, and who answers
  2. Decide the fields: fewer than you think
  3. Connect the page to that chat and send a real test
  4. Only add a board or CRM when the chat is actually too noisy

When another format fits better

A sales pipeline with stages, quotas, and five roles. Start with the chat. If the request is a purchase with a cart, look at the store. If there is no public page yet, a bot alone can take the first requests.